GDPR Privacy Policy
Last updated: April 26, 2024
Vorskalem ("we", "our", or "us") is committed to protecting and respecting your privacy. This policy explains how we collect, use, store, and protect personal data when you use our platform and services available at vorskalem.com. Please read this document carefully.
1. Data Controller
Vorskalem acts as the data controller for personal data collected through this platform. If you have any questions regarding this policy or your personal data, you may contact us at:
Email: info@vorskalem.com
Phone: +380505671141
Address: Vulytsya Vidinsʹka, 10, Rivne, Rivne Oblast, Ukraine, 33000
2. Data We Collect
We collect personal data that you provide directly and data generated through your use of our services.
2.1 Data You Provide
- Full name and contact details including email address and phone number
- Account credentials such as username and encrypted password
- Billing and payment information necessary to process transactions
- Communications you send to us including support requests and feedback
- Profile information you choose to add to your account
2.2 Data Collected Automatically
- IP address and approximate geographic location
- Browser type, version, and operating system
- Pages visited, time spent, and navigation paths within the platform
- Device identifiers and connection data
- Cookies and similar tracking technologies as described in our Cookie Policy
3. Legal Basis for Processing
We process your personal data only where a valid legal basis exists under applicable data protection law. The legal bases we rely on include:
| Processing Purpose | Legal Basis |
|---|---|
| Providing and managing your account and services | Performance of a contract |
| Processing payments and issuing invoices | Performance of a contract |
| Sending service-related communications | Performance of a contract |
| Compliance with legal obligations | Legal obligation |
| Improving platform functionality and user experience | Legitimate interests |
| Security monitoring and fraud prevention | Legitimate interests |
| Sending marketing communications | Consent |
| Analytics and usage statistics | Legitimate interests |
4. How We Use Your Data
We use the personal data we collect for the following purposes:
- Creating and managing your user account
- Delivering the educational content and masterclasses you access or purchase
- Processing payments and maintaining transaction records
- Communicating with you about your account, bookings, and purchases
- Responding to your inquiries and providing customer support
- Sending promotional materials where you have provided consent
- Monitoring, maintaining, and improving the security and performance of our platform
- Fulfilling legal, regulatory, and contractual obligations
- Conducting internal analytics to understand how our services are used
5. Data Retention
We retain personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The criteria we use to determine retention periods include:
- The duration of your active account and ongoing service relationship
- Legal and regulatory requirements applicable to financial and transactional records
- The period during which a legal claim could reasonably be brought
- Any specific retention periods requested or required by regulatory authorities
When personal data is no longer required, we securely delete or anonymise it in accordance with our internal data management procedures.
6. Data Sharing and Disclosure
We do not sell, rent, or trade your personal data. We may share your data with third parties only in the following circumstances:
6.1 Service Providers
We engage trusted third-party service providers to assist in operating our platform, including payment processors, hosting providers, email delivery services, and analytics tools. These providers are contractually bound to process data only on our instructions and in accordance with applicable data protection law.
6.2 Legal Requirements
We may disclose personal data where required to do so by law, court order, regulatory authority, or governmental body, or where such disclosure is necessary to protect our legal rights or the safety of our users.
6.3 Business Transfers
In the event of a merger, acquisition, or transfer of all or part of our business assets, personal data may be transferred to the relevant successor entity, subject to equivalent privacy protections.
7. International Data Transfers
Where personal data is transferred to recipients located outside your country of residence, we take appropriate safeguards to ensure the data remains protected to a standard consistent with applicable data protection law. These safeguards may include standard contractual clauses approved by competent authorities, adequacy decisions, or other lawful transfer mechanisms.
8. Your Rights
Depending on your location and applicable law, you may have the following rights in relation to your personal data:
8.1 Right of Access
You have the right to request a copy of the personal data we hold about you and information about how it is processed.
8.2 Right to Rectification
You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
8.3 Right to Erasure
You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent, or where processing is unlawful.
8.4 Right to Restriction of Processing
You have the right to request that we restrict the processing of your personal data in certain circumstances, such as while the accuracy of data is being verified.
8.5 Right to Data Portability
Where processing is based on your consent or the performance of a contract and carried out by automated means, you have the right to receive your data in a structured, commonly used, and machine-readable format.
8.6 Right to Object
You have the right to object to the processing of your personal data where that processing is based on legitimate interests, including objecting to direct marketing at any time.
8.7 Right to Withdraw Consent
Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.
8.8 How to Exercise Your Rights
To exercise any of the rights described above, please contact us at info@vorskalem.com. We will respond to your request within the timeframe required by applicable law. We may need to verify your identity before processing your request.
9. Cookies and Tracking Technologies
We use cookies and similar technologies to enable core platform functionality, remember your preferences, analyse usage patterns, and deliver relevant content. You may control cookie preferences through your browser settings or our cookie consent mechanism. Disabling certain cookies may affect the availability of some features.
The types of cookies we use include:
- Strictly necessary cookies required for the platform to function
- Functional cookies that remember your settings and preferences
- Analytical cookies that help us understand how the platform is used
- Marketing cookies used to deliver relevant communications where consent has been given
10. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include encryption of data in transit and at rest, access controls, regular security assessments, and staff training on data protection obligations.
While we take all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. We encourage you to use a strong and unique password for your account and to notify us promptly if you suspect any unauthorised access.
11. Children's Privacy
Our platform is not directed at children under the age of 16. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected data from a child without appropriate consent, we will take prompt steps to delete that information. If you believe a child has provided us with personal data, please contact us at info@vorskalem.com.
12. Third-Party Links
Our platform may contain links to third-party websites or services. This policy does not apply to those external sites. We are not responsible for the privacy practices of third parties and encourage you to review their privacy policies before providing any personal data.
13. Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email or through a notice on our platform. Your continued use of our services after the effective date of any changes constitutes your acknowledgement of the updated policy.
14. Contact and Complaints
If you have any questions, concerns, or complaints about how we handle your personal data, please contact us:
Email: info@vorskalem.com
Phone: +380505671141
Address: Vulytsya Vidinsʹka, 10, Rivne, Rivne Oblast, Ukraine, 33000
Website: vorskalem.com
You also have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction if you believe that your rights have been infringed.